Right of return

All products of FM Social e.U . can be returned to us within 30 days from the date of purchase. Please contact the support ( to clarify the exact processing.

Non-free returns or returns without a clear return number will not be accepted, but will be automatically returned to the sender.

The costs of the return shall be borne by the buyer. If there is a wrong delivery on our part, we will bear the shipping costs up to a maximum of € 6.00.
In the event of use or deterioration of the goods, FM Social e.U. is entitled to demand compensation for the value provided for by law.
You can avoid the obligation to pay compensation by not using the goods and refraining from doing anything that could affect their value. In the event of unjustified refusal of acceptance of ordered items, a lump sum of € 20.00 will be charged.

After expiry of the return period, goods will only be returned under the following aspects (goodwill return):

  • a. A demonstrably incorrect or faulty delivery to the customer
  • b. In the case of an exchange, return or credit note request, the cause of which FM Social e.U. is not responsible, in principle only after written confirmation of an employee
  • c. Condition of the goods (unsealed and resaleable condition)

However, this right of return does not apply to software (CDs, DVDs, video game modules, etc.) or hardware with included software that has been unsealed/opened by the consumer and if a resalable condition (i.e. goods can be sold as “new”) of the object of purchase (original packaging) cannot be guaranteed.

The right of return also does not apply to digital content and products such as game codes, virtual currencies, digital subscriptions, download codes, digital images, etc.